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This human weakness is exploited by these social media companies is what the documentary implies. It is quite intriguing to watch the ex-employees of social media companies share about how the algorithms are developed to keep users addicted. The documentary is an attempt to show us how social media is taking control over our thinking capacity and causing disruptions sometimes in the form of protests, riots etc.
https://myflickpics.wordpress.com/2020/10/11/social-dilemma